Privacy Policy
Welcome to Physoulcal Fitness & Wellness. Your privacy is important to us. This Privacy Policy explains how Physoulcal Fitness & Wellness (“Company,” “we,” “our,” or “us”) collects, uses, protects, and manages your information when you visit our website, use our services, book appointments, participate in SMS or email communications, or otherwise interact with our business.
By using our website and services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
Full name
Email address
Phone number
Mailing address
Appointment details
Billing or payment-related information
Fitness class preferences
Communication preferences
Information submitted through forms, surveys, or inquiries
We may also automatically collect certain technical information, including:
IP address
Browser type
Device information
Pages visited
Cookies and tracking information
Usage behavior on our website
How We Collect Information
We collect information through:
Website forms
Appointment booking systems
Membership registration
SMS opt-in forms
Email subscription forms
Customer support interactions
Advertising campaigns
Cookies and tracking technologies
Automated systems through our CRM and communication platforms
How We Use Information
We use collected information to:
Provide fitness and wellness services
Manage memberships and class bookings
Send appointment confirmations and reminders
Respond to inquiries and customer support requests
Deliver SMS and email communications
Improve our website, marketing, and customer experience
Process transactions and maintain records
Conduct advertising and remarketing campaigns
Maintain security and prevent fraud
Comply with legal obligations
SMS & Communications
By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from Physoulcal Fitness & Wellness regarding:
Appointment reminders
Membership updates
Class schedules
Promotional offers
Wellness announcements
Customer support communications
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying:
STOP
For assistance, reply:
HELP
Consent to receive SMS messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or share customer opt-in data for marketing or promotional purposes.
SMS consent is never shared with affiliates or third parties for marketing purposes.
Data Sharing Policy
We may use trusted service providers to help operate our business and provide services to customers. These providers may process information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality and security measures.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
We do not sell customer data, lead information, or SMS opt-in information.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking technologies to:
Improve website functionality
Analyze website traffic and usage
Personalize user experiences
Measure advertising performance
Support remarketing and advertising campaigns
These technologies may include tools associated with advertising and analytics platforms.
You can control cookie settings through your browser preferences.
Data Security Practices
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Data Retention
We retain personal information only as long as necessary to:
Provide services
Maintain business and legal records
Comply with legal obligations
Resolve disputes
Enforce agreements
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
Third-Party Services
We use GoHighLevel as our primary CRM, automation, communication, and appointment scheduling platform.
GoHighLevel may process and store:
Contact information
Form submissions
Appointment data
SMS and email conversations
Workflow automation records
Customer communication history
GoHighLevel acts as a data processor on our behalf.
We may also use third-party advertising and analytics services to support website functionality and marketing efforts.
Your Rights & Choices
Depending on your location and applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for communications
Request information about data usage
Opt out of marketing communications
To exercise your rights, contact us using the information below.
Opt-Out Instructions
You may opt out of marketing emails by clicking the unsubscribe link included in emails.
You may opt out of SMS communications at any time by replying:
STOP
To receive assistance regarding SMS communications, reply:
HELP
Children’s Information
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that information from a child under 13 has been collected, we will take appropriate steps to delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
Updates will be posted on this page with a revised effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.
Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, you may contact us at:
Physoulcal Fitness & Wellness
3611 Mt Holly-Huntersville Rd #202
Charlotte, North Carolina 28216
United States
Last Updated: May 26, 2026